Delivery and Returns

Delivery and Return

Delivery Information

Delivery Options

Estimated delivery time

Cost

Standard Delivery

3 to 4 working days

£2.99

Next-Day Delivery

24 hours

£4.99

2nd Day Delivery

48 hours

£3.99

Pick-Up

£0.00

Please note:

Our estimated delivery times are calculated from the moment you place an order and include processing time at the warehouse. These estimates exclude Bank Holidays, public holidays, and weekends.
If stock is available, orders placed before 4 pm will be dispatched the same day. Orders placed after 4 pm will be dispatched the next working day.
We accept orders for almost all products to mainland UK addresses for Next-day delivery. To receive your parcel by 1 pm the following day, ensure that the order is placed before 2 pm.
While it may not be possible to choose a specific carrier, please be aware that items can be delivered by various carriers. When selecting the delivery address, keep in mind that proof of delivery (signature) may be required upon delivery.
Deliveries do not take place on Sundays and Bank Holidays. Non-eligible postcodes for Two-Day and Next-Day Delivery

The following postcodes are not eligible for Two-Day and Next-Day Delivery

BT16 1JQ, PH30-PH32, PH34-PH39, PH40-PH44, PH49-PH49, PH50-PH50, TR21-TR25, ZE1-ZE3, IV21-IV24, BT72-BT75, BT78-BT79, BT81-BT82, BT92-BT94, GY1-GY9, HS1-HS9, IM1-IM9, KW5-KW5, KW16-KW17, PA20-PA20, PA33-PA34, PA36-PA36, PA40-PA49, PA60-PA69, PA70-PA78, IV26-IV28, IV33-IV35, IV37-IV39, IV40-IV49, IV51-IV56, IV63-IV63, JE1-JE9, KA27-KA28, KW3-KW3

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How to Track Your Order

Log in to Your Astir Care Account: Begin by logging in to your Astir Care account. Once logged in, click on the “View My Orders” button.

Order Status Updates

Order Received: This status indicates that your order has been successfully received and will soon be ready for processing.
Order Being Processed: We are currently processing and dispatching your order from our warehouse.
Order Dispatched / Track Parcel: Your order has been dispatched and is en route via our carrier service.

Additional Order Status Information

Order Pending: This status occurs when our team is reviewing your order before confirming dispatch.
Order Cancelled: If there is an outstanding issue, your order may be cancelled. In such cases, our customer service team will promptly send an email notification with further instructions. You can also reach out to them at +44 121 270 9424 or visit our contact page.
Quick Link Section: You can also access the “View My Orders” feature from the quick link section below.

International Delivery

Europe: Estimated delivery time is approximately five to ten working days. Charges may vary based on the parcel’s weight, content, and destination. Note that sensitive items such as aerosols may require road-based delivery, extending the delivery time to 15–20 days.

USA: Expect delivery within six to ten working days. Charges vary depending on the parcel’s weight, content, and location within the United States.

Rest of the World: Estimated delivery time is about 15 to 20 working days.

Returns and Refunds

Returning an Order or Item

If you wish to return an item, please be aware that we offer a 30-day cooling-off period. During this time, we recommend notifying us within 15 days before your order is delivered. Subsequently, you will have an additional 15 days to return the item to our warehouse.

Feel free to contact us by completing the form at customerservice@astircare.co.uk or call our customer service team at +44 121 270 9424.

Please note: We do not accept returns for the following items unless they are damaged or faulty:

Perishable products
Baby milk
Unsealed products (those using a protective seal due to hygiene reasons)

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Address for Returns

Once our Customer Service team has accepted your order return request, please send the package to the following address:

UNIT 61,

Hay Hall Road, Rovex Business Park,

Birmingham, West Midlands,

B11 2AQ, United Kingdom.

Please ensure that the returning parcel is securely packaged (consider using a recorded delivery service) as we cannot be held liable for any damages incurred during transit.

Estimated Refund Processing Time

Our goal is to process refunds within 3-5 working days upon receiving and verifying the returned item. However, refunds processed via the original payment method may take up to 30 days to be credited.

Please be aware that in the case of a cancelled contract, customers are responsible for maintaining the items in good condition and returning them at their own expense, as they have a legal ‘duty of care.’ Additionally, customers need to understand that Astir Care reserves the right to deduct an amount from the refund to account for any loss of revenue in the value of goods supplied (which may be up to 100% in case of loss).

According to the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2014, the full amount paid will be refunded only for items returned within 14 days of receiving the notice of cancellation.

Is it free shipping?

Yes! We offer free shipping on our 'limited time flash deal' (Main Campaign page) with the minimum amount purchased (usually 2 bottles or more - unless otherwise stated). Daily 'limited time flash deal' offers can not be combined with any other wine from any other page. Only one or more bottles of wine listed on our Premium, Last Chance or Cellar offerings can be combined for free shipping.

How long does it take to receive my order?

Orders will be processed within 1-2 business days (Monday to Friday, excluding holidays). If your order contains any Archives item(s), please allow an additional 2-3 business days to process. Archives items will be shipped separately from regular items

How will my order be shipped?

Your order will be shipped by one of these courier services, depending on your shipping address:
Worldwide: FedEx, DHL
China: DHL, SF Express
Hong Kong SAR: Local Express Courier, SF Express
Macau SAR: SF Express
Japan: FedEx, Sagawa, Yamato
Korea: FedEx, Lotte
Singapore: FedEx, Crane

What are your shipping costs?

Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there.

Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there. You can check out our
delivery options table.

My order has already been shipped but I need to update the address. What should I do?

Please contact us as soon as possible if you need to change your address.

Please contact us as soon as possible if you need to change your address. Keep in mind that a rerouting fee may be charged by the courier to change your address.